At Selva Makes, we want you to be fully satisfied with your purchase. This Return and Refund Policy explains our procedures for returns, exchanges, and refunds for products related to Jewelry Making, Knitting & Sewing, Painting & Drawing, and Woodworking.

Returns

We accept returns for damaged, defective, or incorrect items. To be eligible for a return:

  • The item must be unused and in the same condition as when you received it

  • The return request must be made within 7 days of receiving your order

  • You must provide proof of purchase or order number

To initiate a return, please contact us at [email protected] with your order details and a brief description of the issue.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed through cash-on-delivery adjustments for your next purchase or a direct cash refund at your convenience

  • Refund processing may take 3–5 business days after approval

Exchanges

We currently do not offer direct product exchanges. If you wish to replace an item, please initiate a return and place a new order for the replacement.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the item. We will arrange a replacement or refund as quickly as possible.

Contact Us

If you have questions or need assistance with a return or refund, contact us at [email protected].